Contact Us
This is the page to use if you want to reach the editorial team behind Non Gamstop Casinos — to flag an error in a review, ask how we ranked something, send a correction about a bonus term that has changed, or tell us about your own experience with a casino not on GamStop. Email [email protected] and a person will read it.
One thing to be clear about before you write: we are an independent comparison and review publisher, not a casino, not a payment processor and not a regulator. We cannot open, close, verify or credit an account for you, we cannot release a withdrawal, and we cannot overturn a casino's decision. What we can do is point you at the right complaints route and, where a casino's published terms turn out to be inaccurate on our pages, correct them.
How to reach the editorial team
| What you need | Where to send it | What helps us act on it |
|---|---|---|
| Correction to a review, bonus term or payment detail | [email protected] | The page, the exact line, and where the casino states otherwise |
| Question about how we rank or research sites | [email protected] | The page and the specific ranking you are asking about |
| Your own experience with a listed casino | [email protected] | Casino name, rough dates, what happened, what the casino said |
| Commercial or partnership enquiries | [email protected] | Company name, brand, licensing jurisdiction |
| A withdrawal, verification or bonus dispute | The casino first, then its licensing body or ADR | See the complaints section below |
We read everything. We do not publish reader emails, and we do not pass your details to the casinos we cover. Do not send us passwords, full card numbers or copies of identity documents — we have no use for them and no reason to hold them.
Where commercial relationships sit
Some of the casino links on this site are commercial. If you follow one and open an account, the publisher may receive a commission from the operator. That arrangement funds the research, and it does not decide who appears or in what order — a brand cannot pay for a higher position, a better editorial rating or a softer write-up. If you think a page reads as though it has, that is exactly the sort of message worth sending us. Our editorial background and who writes here sets out how the team works, and the terms covering use of this site explain the commercial arrangement in full.
Questions about the casinos we list
Most contact we receive is about specific brands on our ranked list of non GamStop casinos. Below are three of the sites readers ask about most often, with what we can tell you about each and where our knowledge stops. The offers quoted are the operators' own advertised terms as researched on 23 September 2026; they change without notice, so always read the bonus terms on the casino's own page before depositing.
Betmica — the top-ranked listing, and the one that draws the most bonus questions
Betmica sits first on our list with an editorial rating of 10.0, and its advertised welcome offer — 570% up to £5,700 plus 270 free spins — is the largest headline figure we cover. That size is precisely why readers email about it. A percentage match of that scale is tiered across multiple deposits in most cases, and the headline maximum is reachable only by depositing a substantial amount of your own money. The figure is a ceiling, not an expectation.
What matters more than the number is the wagering requirement attached to it, the maximum bet allowed while a bonus is active, the expiry window and any cap on what you can cash out from bonus funds. We can explain how those mechanics work; we cannot confirm a figure Betmica has changed since we last checked. The limitation to be honest about: a very large advertised package almost always carries correspondingly demanding playthrough, and readers who treat the headline as money in hand are the ones who write to us disappointed.
Kikibet — GBP-denominated and frequently queried on payments
Kikibet is listed second, rated 9.9, with an advertised 350% up to £5,555 and 300 free spins. It appears here partly because its headline is quoted in pounds, which removes one common friction point for British players: currency conversion. When a casino runs your account in euros or dollars, your bank or card issuer typically applies a conversion spread on the way in and again on the way out, and that cost is invisible until it lands on your statement.
The limitation: a sterling headline does not guarantee a sterling account, and it says nothing about which deposit methods are actually available to UK customers at the moment you sign up. Debit card acceptance at offshore sites varies by issuer and can change without warning. Verify the cashier options before you commit.
Betninja — a flatter, more readable welcome offer
Betninja, also rated 9.9, advertises £1,000 and 100 free spins to all new players. It earns its write-up here for the opposite reason to Betmica: the offer is a fixed cash ceiling rather than a stacked multiplier, which makes it far easier to work out what you would actually need to deposit and turn over. Readers comparing bonuses find flat structures easier to evaluate, and we think that is a legitimate point in its favour.
The trade-off is that a smaller headline gives you less room at the top end, and "all new players" still means eligibility conditions apply — minimum deposit, qualifying methods, and free spins usually restricted to named slots with their own wagering terms. Read those before assuming the spins carry the same conditions as the cash.
Other sites on our list
| Casino | Advertised welcome offer | Editorial rating | Currency of headline |
|---|---|---|---|
| WinnerIsland | Up to €1,000 + 100 free spins | 9.9 | EUR |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.8 | GBP |
| Smash Casino | 600% up to €10,000 slots package | 9.7 | EUR |
| Nightluck | 805%, €6,400 + 280 free spins | 9.5 | EUR |
| CoinPoker | 150% up to $2,000 | 9.5 | USD |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.5 | EUR |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.5 | GBP |
Editorial ratings are our own assessment, not customer review scores, and they are not a prediction of how any individual account will go.
Money questions we get asked most
Costs and payment mechanics generate more contact than anything else. A few points that apply generally to offshore casinos serving British players, regardless of brand:
- Minimum deposits differ by method. Card and e-wallet minimums are usually lower than bank transfer minimums.
- Debit cards remain the most common UK deposit route, but acceptance at non-GamStop sites depends on the issuer and can be declined without explanation. Credit cards are banned for gambling in Great Britain.
- E-wallets are widely offered; PayPal generally is not, because it works with licensed operators in regulated markets. Never assume it is available — check the cashier.
- Bank transfers are typically the slowest route and sometimes carry a fee from the operator, your bank, or both.
- Cryptocurrency is accepted at some sites. It removes card declines but adds price volatility and network fees, and it makes disputes harder to unwind.
- Currency conversion applies whenever the account is not in sterling, on deposits and withdrawals alike.
- Withdrawal times and limits vary enormously. Daily, weekly and monthly caps are common, and a large win may be paid in instalments under those caps.
- KYC — identity, address and sometimes source-of-funds checks — is standard before a first withdrawal. Delayed payouts are most often stalled verification rather than refusal.
Playing itself costs whatever you stake. Bonuses are not free money: a deposit match requires your own deposit first, and the wagering requirement decides whether any of it converts to withdrawable cash.
What these sites actually offer
If you are writing to ask whether a particular kind of game is available, the broad categories across the casinos we list are consistent: slots, including progressive jackpot titles, spanning low and high volatility with RTP figures published by the game supplier rather than the casino; table games such as blackjack, roulette and baccarat in both software and live dealer formats streamed from a studio; and mobile play through the browser on most sites rather than a dedicated app. CoinPoker's headline sits in the poker space specifically, which is a different product to the slots-led packages elsewhere on the list. We do not publish game counts, because operators revise them constantly and unverified totals are not useful to you.
Sports betting alongside the casino
Several operators on our list run a sportsbook next to the casino, and readers often contact us confused about how the two interact. Typically the two products share one wallet, but bonuses do not cross over — casino wagering requirements usually cannot be cleared on sports markets, and a sports free bet usually cannot be spent on slots. Sportsbooks generally cover pre-match and in-play markets, accumulators, bet builders, cash-out and esports. Free bets normally carry minimum qualifying odds, commonly around 1.50 to 2.00 in decimal terms, and the stake is not usually returned with winnings. Check the specific terms; they differ from the casino terms on the same site.
Legal standing, eligibility and complaints
You must be 18 or over to gamble. The casinos covered here are not licensed by the UK Gambling Commission; they hold overseas licences, commonly from jurisdictions such as Curaçao. That distinction matters and is the single most important thing to understand before contacting anyone about a dispute:
- Because they are outside the Gambling Commission's remit, these sites do not participate in GAMSTOP, the free self-exclusion scheme covering operators licensed in Great Britain. A GAMSTOP registration does not block them.
- The Commission regulates gambling in Great Britain — England, Scotland and Wales. Northern Ireland operates under separate legislation.
- Accepting British customers is not the same as being authorised to serve them. Verify a site's licence on the regulator's own register rather than trusting a badge in the footer.
- UKGC consumer protections — including UK-based alternative dispute resolution and the deposit-limit and advertising rules that apply to licensed operators — do not extend to overseas-licensed sites. Redress runs through the overseas licensing body instead.
- No casino can be described as completely safe, and no withdrawal can be guaranteed.
If you have a dispute with a casino
- Raise it with the casino's own support in writing and keep the thread.
- Escalate through its formal complaints procedure and request a final response.
- Take it to the licensing authority named in the site's terms, or to the ADR body it appoints.
- Tell us what happened. We cannot resolve it, but a pattern of similar reports affects how we write about a brand.
If gambling has stopped being enjoyable
If your reason for contacting us is that you are struggling, we are not the right people — but there are people who are. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day. Because non-GamStop sites sit outside that scheme, practical blocks matter more here: device-level gambling blocking software, bank-level gambling transaction blocks offered by most UK banks, and deposit or loss limits set within each account. GAMSTOP itself runs for a chosen period of six months, one year or five years, and covers GB-licensed operators only. Our guide to staying in control goes through the options in detail.
Before you write
Short, specific emails get the most useful replies. Name the page, quote the line you are querying, and tell us what you think is wrong or unclear. If you are reporting a casino experience, dates and the operator's own words are worth more than a summary. We treat every correction seriously, and pages updated as a result carry a new review date.
Send it to [email protected]. We aim to reply within a couple of working days.